Terms of Service

These terms govern every service UAB LitLink (LitLink) provides under a signed service order. The service order, this document, the Acceptable Use Policy and the Service Level Agreement together form the agreement. Where they conflict, the service order prevails.

LitLink delivers the services described in the service order, including IP transit, dedicated internet access, DDoS mitigation and colocation. Target delivery dates are estimates. The service term starts on the date LitLink confirms the service is ready for use.

Changes to port size, commit or location require a new service order or a written change request accepted by both parties.

The initial term is stated in the service order and renews for successive twelve month periods unless either party gives ninety days written notice before the end of the current term.

Either party may terminate for material breach not cured within thirty days of written notice. LitLink may suspend service immediately where continued operation threatens the network or breaches the Acceptable Use Policy.

Recurring fees are invoiced monthly in advance. Burst usage on transit ports is measured at the 95th percentile of five minute samples over the billing month and invoiced in arrears. Invoices are due within thirty days.

Overdue amounts accrue interest at the statutory rate. LitLink may suspend service after fifteen days written notice of non payment.

Availability, latency, packet loss and jitter commitments and the associated credits are set out in the Service Level Agreement. Service credits are the sole remedy for failure to meet those commitments.

The customer is responsible for its own equipment, for maintaining accurate technical and abuse contacts and for all traffic sent through the service, including traffic from its own customers.

The customer must announce only prefixes it is authorised to announce, keep RPKI ROAs current and respond to abuse reports within the timeframes in the Acceptable Use Policy.

Address space assigned by LitLink remains LitLink property and must be returned on termination. Customer announced prefixes are filtered against IRR and RPKI data. LitLink may reject or filter announcements that are invalid, unauthorised or that threaten routing stability.

Neither party is liable for indirect or consequential loss, loss of profit or loss of data. LitLink total liability in any twelve month period is limited to the fees paid for the affected service in that period. Nothing limits liability for death, personal injury, fraud or where limitation is prohibited by law.

This agreement is governed by the laws of the Republic of Lithuania. Disputes are subject to the exclusive jurisdiction of the courts of Vilnius, without prejudice to mandatory consumer or regulatory rules in the country of service delivery.

This policy applies to every customer of AS213476 and to traffic originated by their downstream customers. Customers are responsible for making their own users comply.

The network may not be used to transmit material that is unlawful in the country of origin or destination, to infringe intellectual property, to distribute malware, or to gain unauthorised access to any system or network.

Denial of service attacks, port scanning without authorisation, IP or route spoofing, announcing prefixes without authorisation and any activity that degrades the network for other users are prohibited.

Open resolvers, open relays and amplification sources must be closed within 48 hours of notice.

Unsolicited bulk email and messaging are prohibited. Senders must honour opt out requests and maintain valid reverse DNS and abuse contacts for all mail sources.

Customers must maintain a 24/7 reachable abuse contact, apply security updates to internet facing systems and cooperate with LitLink in investigating incidents that involve their address space.

Reports go to [email protected] with prefix, timestamps in UTC and supporting logs. LitLink acknowledges reports within 24 hours and forwards them to the responsible customer.

LitLink may filter, rate limit, blackhole or suspend traffic that breaches this policy. Where possible we give notice and a chance to remedy. Active attacks and imminent risk to the network are handled immediately and notice follows.

IP transit and dedicated internet access services are committed to 99.99% monthly availability measured at the LitLink handover port. Unavailability starts when a ticket is opened or LitLink monitoring detects loss of service, and ends when service is restored.

Monthly average round trip latency between LitLink PoPs: within Europe 30 ms, Europe to North America 90 ms, Europe to Asia Pacific 180 ms, within Asia Pacific 80 ms. Packet loss below 0.1% and jitter below 2 ms, measured between LitLink core routers.

Availability between 99.9% and 99.99%: credit of 5% of the monthly recurring charge. Between 99.0% and 99.9%: 10%. Below 99.0%: 25%. Credits are capped at 25% of the monthly charge for the affected service and are applied to the next invoice.

Scheduled maintenance announced at least seven days in advance, customer equipment or configuration, third party access circuits not provided by LitLink, force majeure and suspension under the Acceptable Use Policy are excluded from availability calculations.

Scheduled maintenance is performed between 00:00 and 06:00 local time at the affected PoP and is limited to eight hours per month per service. Emergency maintenance may be performed with shorter notice where required to protect the network.

Priority 1, service down: response within 15 minutes, update every 30 minutes. Priority 2, degraded: response within 1 hour. Priority 3, questions and changes: response within one working day. The NOC is reachable 24/7 at [email protected].

Credit claims must be submitted to [email protected] within thirty days of the end of the affected month, referencing the ticket number. LitLink confirms or disputes the claim within fifteen days.

UAB LitLink, Konstitucijos pr. 21, LT-08130 Vilnius, Lithuania is the controller of personal data processed in connection with this website and our services. Contact [email protected].

Contact data you give us: name, company, work email, phone number and the content of your enquiries. Account data for customers: technical and billing contacts, ASN and service records.

Network data generated by operating the service: IP addresses, flow records, routing announcements, looking glass queries and abuse reports. Flow records contain metadata only, never payload.

We process contact and account data to respond to enquiries and perform our contracts. We process network data to operate, secure and bill the service and to meet legal obligations, on the basis of contract performance and our legitimate interest in running a stable network.

Enquiry data is kept for 24 months. Customer account and billing records are kept for 10 years as required by Lithuanian accounting law. Flow records are kept for 90 days, looking glass logs for 30 days, and abuse case files for 24 months after closure.

We share data with processors that host our systems and billing platform under data processing agreements, with internet exchanges and upstream providers where necessary to deliver the service, and with authorities where required by law. We do not sell personal data.

Where data is processed outside the European Economic Area we rely on adequacy decisions or standard contractual clauses. Network data stays in the region where it is generated except for centralised monitoring in Lithuania.

You may request access, correction, deletion, restriction or portability of your data and object to processing based on legitimate interest. Write to [email protected]. You may also complain to the State Data Protection Inspectorate of Lithuania.

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